DEFINITIONS

Central Hub’s website, application, and services that link to this agreement (referred to collectively as "Central Hub", “Services”, “System”, “we”, “our” or “us”), which is provided to the customer (referred to as the "Customer", “Client”, “Users”, “You”, or “Your”) by Central Hub.

Central Hub has authorized service providers to assist us in delivering the Services to our Customers (hereinafter, referred to as “Partner(s)”, “Third-party/ies”)
 

INTRODUCTION

The following Terms and Conditions alongside our Cookies Policy and Privacy Policy, govern the use of our Services collectively. These Terms and Conditions outline the rules and regulations for the use of Central Hub's services located at www.e-centralhub.com. By accessing our Services, we understand that you accept these Terms and Conditions. Do not continue to use Central Hub if you do not agree to take all of the Terms and Conditions stated on this page. In case a signed contract in whole or in part contradicts these Terms and Conditions, the terms of a prevailing contract take priority.

We employ the use of Cookies. By accessing Central Hub, you agreed to use Cookies in agreement with Central Hub's Cookies policy. We use Cookies to provide a tailored customer experience based on our customers’ preferences and tendencies, hence facilitating the delivery of informative content and a customized functionality. Our partners may also use Cookies. Please refer to our Cookies Policy for more information.

Our Privacy Policy ensures the proper handling of Customer’s personal information, whether attained by the customer or otherwise according to data protection and processing agreements stipulated in our Privacy Policy and the executed non-disclosure agreement. It is important to note that by accepting these Terms and Conditions, Central Hub acts as the data “processor” regarding Customer’s personal data for the purposes of delivering the Services, while the customer acts as the data “controller” of users’ personal data who retain Central Hub Services. Both parties must undertake their responsibilities and obligations under the GDPR to maintain compliance.

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LICENSE OF USE

Unless otherwise stated, Central Hub owns the intellectual property rights for all materials and content on all Central Hub Services. All intellectual property rights are reserved. Your access and use of these Services are subject to the restrictions set out in these Terms
and Conditions.

The Customer data uploaded to Central Hub is a sole property of the customer, and the customer acts as the “controller” as well as the “processor” of those data. To the extent permitted by applicable laws, Central Hub shall not be held accountable for the customer data or for any liability, damages or expenses caused and/or suffered as a result of any use of the customer data on Central Hub services. The customer must ensure their possession of full ownership over all data and material uploaded to Central Hub and affirm that none of the data may trigger any third-party infringements.

Central Hub reserves the right to utilize anonymized statistical data, for statistical or research purposes to enhance the performance of the System. Such anonymized statistical data include, for instance, the number of users, the usage load, and the activities conducted inside the System’s dimension. The Customer consents Central Hub to include Customer's logo/name/brand solely for the purpose of identifying the Customer as a client in marketing, sales, financials, and public relations materials, as well as other forms of communication.

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SYSTEM USAGE LIMITATIONS

The customer access and use of the system and all its contents are limited whether by a granted but limited test period, or by an active subscription mentioned in “Subscription and termination” and “License of use”. This subscription allows only customer’s personnel to use the system services in compliance with the Terms and Conditions set out in this document. In case the Customer wants to include partners/third parties/affiliates who may need to use the system services, the customer must include those partners/third-parties in the initial agreement or in an amendment to a current agreement. Upon the expiration of the active period whether test or subscription, the customer’s access and its partners/third-parties to the system and all its content will be denied.

The granted access rights provided to the customer set out in this document are strictly non-exclusive and non-transferable. You must not republish, sell, rent, lease, sub-license, reproduce, duplicate, copy, lease, transfer, or redistribute any materials/content/right to use of Central Hub Services whether in whole or in part. It is also strictly prohibited to engage in reverse engineering, de-compilation, or disassembly of the System, or attempt to do so, and work around any technical limitations or System documentation restrictions.

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CUSTOMER DATA BACKUP

Central Hub will not modify, delete, or copy those data in respect of our data Privacy Policy and the Terms and Conditions set out in this document. However, Central Hub provides an extra layer of convenience for its customers and creates backup of the data which was uploaded to Central Hub by the customers. These backups are stored with appropriate care and in accordance with the current organizational and technical security measures implemented by Central Hub.

Central Hub will retain the backup copy for a duration of three (3) months from the subscription expiration date. Once this period elapses, the data will either be deleted or anonymized. If customers wish to obtain their backup copies, they must send an email to Central Hub’s support team within the retention period. The support team shall be accountable then to providing full guidance to clarify the needed steps in order to retain the needed copies in a readable format.

Central Hub is obligated to delete all the Customer's data, no later than three (3) months after the expiration of the subscription. However, Central Hub reserves the right to utilize anonymized statistical data, for statistical or research purposes, with the aim of enhancing the performance of the System such as number of users, and the usage load and activities in the system.

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SERVICE LEVEL AGREEMENT

Central Hub strives to maintain its services and keep them running and available at all times. All efforts are exerted to promptly address any errors found within a reasonable timeframe. Nevertheless, Central Hub does not guarantee that services are always error free or function flawlessly. Moreover, the System may become unavailable due to preventive, corrective, adaptive maintenance, or other forms of service, which Central Hub will inform in advance. Additionally, circumstances beyond Central Hub's control may lead to service(s) unavailability. Central Hub will make reasonable efforts to inform the Customer ahead of time of any circumstances that may affect System availability. However, the service level agreement does not apply in any of the following scenarios:

• Problems that are beyond the control of Central Hub, such as extensive internet or datacenter outages, and natural disasters.

• Service or account restrictions, including but not limited to a customer's usage of services in violation of the Agreement.

• Downtime that occurs during maintenance windows, user-initiated downtime, or automated upgrades.

In case a signed contract constitutes specific guarantees, rather than the ones mentioned in this document, those guarantees of a prevailing contract take effect.

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PRICES AND PAYMENTS

The Customer agrees to pay the agreed-upon payments as detailed in the financial proposal or a signed contract submitted by Central Hub and signed by the customer. Upon renewal, the prices may be subject to change in accordance with the current applicable prices as stipulated in the newly submitted financial proposal or a contract from Central Hub. The payment will be invoiced before the commencement of the subscription as per the payment terms set out in the financial proposal or the signed contract. Payments are to be made within seven (7) calendar days of the customer’s signature on the contract with Central Hub.

In case the payment terms set out in the financial proposal in whole or in part contradicts with the payment terms set out in the signed contract, the payment terms of the signed contract take effect.

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LIMITATION & LIABILITY

To the fullest extent permitted by law, the total liability, in the aggregate of Central Hub to Customer, and anyone claiming by, through, or under Customer for any claims, losses, costs, or damages whatsoever arising out of, resulting from or in any way related to this agreement from any cause or causes, including but not limited to negligence, professional errors and omissions, strict liability, breach of contract, or breach of warranty, shall not exceed the total compensation received by Central Hub. However, if the loss is the result of deliberate intent or recklessness, the exclusions and limitations cited above shall no longer apply.

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INDEMNIFICATION FOR INFRINGEMENT

According to the “License of Use” clause, Central Hub holds the sole ownership of all intellectual property rights of all its services and content.

Central Hub indemnifies and holds the Customer harmless from and against any and all claims and liabilities in any action for infringement based on allegation that Central Hub Services including all its contents violates any third-party intellectual property rights provided such claim arises solely out of the Services as supplied by Central Hub, and not out of any modification to the Services made by the Customer or by someone other than Central Hub without Central Hub’s approval.

If the Customer faces any claims concerning its usage of Central Hub Services and/or all its contents, the Customer shall promptly notify Central Hub in writing about the claim's existence and particulars. The Customer shall give Central Hub the opportunity to take over, settle, or defend such action, claim or suit at Central Hub's sole expense. The Customer is obligated to aid in the defense of any such action, claim or suit at the expense of Central Hub by providing necessary information and assistance how Central Hub sees fit.

Such indemnity shall only be applicable in the event of claims, judgments, liabilities and/or costs that may be finally assessed against the Customer in any action for infringement of a patent, or of any copyright, trademark, trade secret or other third party proprietary right except to the extent such claims, judgments, liabilities and/or costs arise solely from the Customer negligent act, failure to act, gross negligence or willful misconduct.

If usage of a Central Hub shall be enjoined for any reason or if Central Hub believes that it may be enjoined, Central Hub shall have the right, at its own expense and sole discretion to act in the following order of precedence:

• To procure for the Customer the right to continue usage.

• To modify the Services so that usage becomes non-infringing, and is of at least equal quality and performance; or

• To replace such Services or parts thereof, as applicable, with non-infringing Product of at least equal quality and performance.

If the above remedies are not available, the parties shall terminate the Contract, in whole or in part as necessary and applicable, provided that the Customer is given a refund for any amounts paid for the period during which usage was not feasible.

If an action at law or in equity is commenced against the Customer arising out of a claim that the Customer's uploaded data (uploaded by the Customer) infringes any patent, copyright, trademark, trade secret or proprietary right, the provisions referenced above in this clause shall no longer apply.

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SUBSCRIPTION & TERMINATION

Unless otherwise stated, the subscription periods offered by Central Hub is annually basis according to the contract. And commences within two (2) business days after the Customer signs the contract and successfully pays the invoiced amount.  The customer has the right to terminate the subscription and therefor the access to Central Hub Services by providing written notice of termination one (1) month prior to the effective date of termination.

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SYSTEM REQUIREMENTS

Unless otherwise stated, Central Hub services are accessible online through the most commonly used web browsers and does not require special allocated resources to operate smoothly.

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TECHNICAL SUPPORT

Central Hub provides technical support to its customers during an active subscription period. Such support may be made available through customer.care@e-centralhub.com email during Central Hub Software's declared working hours in our website. Responses to support requests shall be provided within two (2) business days. The time required for fixing any issues will be communicated to the Customer after the issue has been investigated. While Central Hub Software does not guarantee a specific response time, we strive to provide our customers with responsive and efficient support.

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CHANGE TO THIS AGREEMENT

Central Hub reserves the right, at our discretion, to change, modify, add, or remove portions of this document at any time. Some of the changes will be in response to changes in applicable laws and regulations, In addition, as Central Hub adds new features to the Services. Such changes, revisions, or modifications will be effective immediately upon notice to you, which may be given by any means including, without limitation, via posting on the website. If the changes are significant, we will provide a more prominent notice. latest version has an effective date listed at the top of this document. Your continued use of the services after such notice will be deemed to constitute acceptance of such changes, revisions, or modifications. Please check this agreement periodically for changes.

Customers including its authorized users may provide Central Hub with ideas, comments, suggestions, recommendations, or other feedback on the features or functionality of Central Hub Services (“Feedback”). Customer agrees that any Feedback is provided voluntarily. In the event that Customer offers Feedback to Central Hub, Customer hereby grants to Central Hub a perpetual, irrevocable, sublicensable, transferable, royalty-free, worldwide right to use, incorporate, reproduce, distribute, copy, display, perform, modify, create derivative works of, make, have made, sell, offer to sell, export, import, make improvements, and otherwise practice such feedback for Central Hub’s business purposes without attribution to Customer. Feedback, even if designated as confidential, shall not create any confidentiality obligation hereunder.

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AGREEMENT COMPLIANCE

The Customer is required to always act in a lawful and responsible manner toward third parties, which includes respecting the intellectual property rights and privacy of third parties and refraining from disseminating information in a manner that violates the law.

Central Hub retains the right to verify the fulfillment of eligibility requirements set out throughout this agreement’s clauses, and to suspend the Customer's access to the Central Hub Services if such requirements are not met.

In the event that one party fails to fulfill its obligations under these Terms and Conditions, the other party may also terminate the service, provided that the material breach has not been rectified by the defaulting party within 30 days.

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GOVERNING LAW JURISDICTION

The Agreement and these Terms and Conditions are governed by the Emirati law. All disputes arising out of or related to the signed contract and/or Terms and Conditions set out in this agreement, including any disputes regarding their existence, validity, or termination, shall be settled by the courts of the United Arab Emirates. The venue for any legal proceedings shall be determined by Central Hub.